Postage Costs & Terms:
We ship all orders to mainland UK free of charge.
Europe & International orders
Please contact us to obtain a shipping quote.
All orders below 2kg are sent via Royal Mail 1st class delivery service but we cannot guarantee a next day delivery. If an item is particularly urgent or time sensitive please contact us to arrange special delivery at an extra cost.
Please note we reserve the right to charge shipping costs to UK Non-Mainland orders at cost (the regions affected by this surcharge are Northern Ireland, Isle of Man, Guernsey, Jersey and the Scottish Highlands and Islands). These charges will only be applied when we are charged excess shipping costs and you will be notified prior to despatch wherever possible, we will do whatever we can to keep your shipping costs to a minimum.
Please note we cannot be held liable for any consequential loss caused by late delivery or lost orders/items by our carriers. We will however ensure you are compensated to the total value of your order including shipping costs.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.